Choose the right tool to manage communication with your clients

Outside of online channels, clients come into contact with a hotel via phone, e-mail and chat. With Ermeshotels and our Engagement Platform you can centralise these interactions in your CRS. The Engagement Platform can manage the CRS (central reservation system), the integrated platform for hotel commercial proposals and a new chat for hotels.


Proposals and chat for hotels centralise your sales process online and offline

The security of full integration with the hotel's CRS to generate bespoke quotes via e-mail, chat or over the phone. The ErmesHotels Engagement Platform has the objective of transforming all user searches carried out daily online into tangible sales opportunities.

Learn more about the latest Engagement Platform ErmesHotels

The most advanced CRS tool for hotels to manage requests and quotes

Pull & Push
Dedicated offers

Create a bespoke offer in a few clicks thanks to the direct link with the channel manager. Send offers to a single client or to a mailing list and trackable results!

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with your clien

Send a base price or carry out an override. Dialogue with your client thanks to a system of dynamic questions and answers integrated directly in the offer page. Give your client what they need.

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Report & analysis
study behaviour

Through the available statistics, you can monitor the effectiveness of your special offers and improve content based on results. Monitor who reads, accepts or cancels your offers at specific times or for specific rooms.

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Want to leap into the future? try Engagement Platform free for 30 days!
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Full integration
with the Channel Manager.

Engagement Platform is directly connected to the Ermeshotels channel manager and allows you to create offers while keeping an eye on actual availability and updated tariffs.

You will also have access to exclusive features including inventory block, booking limit and advanced conversion tracking through dedicated tools to install on the online booking engine and website.

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Report and analysis
an advanced and detailed system
Tracked offers and conversions, included in specific reports to facilitate monitoring sales trends and direct conversion rates.

You will have access to realtime demand, conversion funnels, the most clicked on rooms, connection times and percentage of successful and failed searches, all in one dashboard
Roberto Santececca Director of Marketing
Realtime Chat for Hotels
with offers and override.

The first real time chat dedicated to the hotel industry, allows you to send bespoke trackable offers during a chat with a potential client

Instal it on your website or booking engine, it integrates perfectly with the messaging system on, facebook and other IM applications.

You can see the searches your client carries out and generate bespoke offers or override prices, all in realtime

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Amazing offers
centralise sending offers on through your CRS

A system that integrates seamlessly with the Ermeshotels CRS, you can create bespoke offers quickly and include multiple room types or rates

Send personalised responsive mails with totally customisable, self-creating landing pages. Integrated with numerous payment gateways for booking confirmations with a messaging system included.

Send quotes to single users or e-mail groups in Flash Sales
Find out more!
Start working with us today!
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