The innovative automatic payment, prepayment and pre-authorisation management tool for a Hotel

Another innovation from ErmesHotels. The Payment & Collection Manager is a unique tool, developed together with Italy’s best hotels and hotel groups, capable of reducing by 70% the work of the administration of a hospitality business and definitively resolving every possible case of payment disputes, no-show charges and pre-payments.

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Automated Payments, Prepayments and Pre-Authorisations and a reporting system for each transaction and each booking

With the advent of PSD2 and especially with the upcoming PSD3 in force from February/March 2025, credit card debit procedures are and will be increasingly restrictive. For this reason, ErmesHotels, together with hotels such as the Quisisana in Capri and hotel groups such as Mangia's and Bluserena, has developed a unique tool capable of resolving any type of dispute or difficulty in the area of payments. Fully automated.
For every transaction both direct, through Booking Engine, Quotation and Cro, and for OTA bookings.

Payments and prepayments
and debits in the Hotel

The ErmesHotels tool works with whatever type of gateway you use in your hotel, the automation features are in our system. With PCM, no-show charges are automatic and not disputable.

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Pre-Authorisation and SCA
(Strong Customer Authentication)

With PCM, the hotel can go back to automatically pre-authorising the cards of incoming customers, reducing operations, and safely. complying with regulations. The hotel can also choose to block funds on the customer's card.

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Report & Analysis
on all bookings

An accurate report, by date of booking, arrival, departure or payment, which links all bookings to their payment. An easy-to-read and immediate report.

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Want to learn more? Buy the book by Marco D'Amore Ask a Demo
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Automatically cashes in VCCs from Ota
With the ErmesHotels Payment & Collection Manager, one can first decide whether to continue working with the VCCs of the OTAs and collect them automatically or decide to stop using them and make the customer prepayment process automatic, even on the OTAs.
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Pre-clearances: how to use them
From 2025, it will be impossible to charge a credit card from the manual pan. In fact, banks will be obliged to require SCA, Strong Customer Authentication, for every transaction. Many banks have already taken this route. This means that without the SCA every penalty or no-show charge will be practically impossible ErmesHotels has created a tool to pre-authorise cards automatically up to 25 days before the customer's arrival and obtain the SCA immediately for both penalty charges and recurring payments.
Roberto Santececca Director of Marketing
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Comprehensive reporting for payments and
pre-authorisations
Until now, to check the payment status of customers, one had to open the management page, with bookings, and online banking. Compare the names of bookings and check whether or not they had paid deposits, prepayments or balances. All this is now fully automated with the addition of having a report page with the status of each individual payment, associated with the booking code. Yes payments, whether pre-authorisations, balances or payment tranches. An absolute novelty.o status of customer payments you had to open the management page, with bookings, and online banking. Compare the names of bookings and check whether or not they had paid deposits, pre-payments or balances. All this is now fully automated with the addition of having a report page with the status of each individual payment, associated with the booking code. Yes payments, whether pre-authorisations, balances or payment tranches. An absolute novelty. Request a demo
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